Information

LuvDogz

Delivery & Returns

Delivery to most areas of the UK is free 

Shipping to mainland UK is FREE.

Certain postcodes may incur a surcharge; see below.

The following postcodes will cost £15 per 30kg. For orders above £39 the normal postage costs will be waived but the surcharge unfortunately remains the same.
IV, HS, KA27-28, KW, PA20-49, PA60-78, PH15-26, PH30-44, ZE , Plus Channel Islands

The following postcodes will cost £15 per 30kg for standard delivery. For orders above £39 the normal postage costs will be waived but the surcharge unfortunately remains the same.
BT, IM, TR21-25.

If you require a small item or a regular delivery please E-mail us at info@luvdogz.co.uk for a more accurate costing.

If the delivery address is different to billing address and is not found on the Royal Mail database or a dispute is raised by Protx Secure the item shall be dispatched to the billing address.

For international postage please e-mail us at info@luvdogz.co.uk for an exact costing.

Returns 

Should any product purchased from Luv Dogz Ltd be found to be faulty, damaged in transit, or differing from the description given at the Luvdogz.co.uk  website then we will be pleased to arrange to either refund or replace the product at the discretion of the customer. All returns must be notified to Luv Dogz Ltd  within 21 days of delivery of the product.

In the event of a customer purchasing an item from Luvdogz.co.uk mistakenly and through no fault of Luv Dogz Ltd, we will be pleased to replace or refund the item provided that the original item is returned to Luv Dogz Ltd unused and in saleable condition. In cases where the customer is either unable or unwilling to arrange return carriage after mistakenly purchasing a product, We reserve the right to charge an uplift fee to cover the cost of employing a courier company to collect the item from the customer.

This does not affect your statutory rights as a consumer.