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Terms & Conditions

Welcome to the Website Terms and Conditions for Use. These terms and conditions apply to the use of this website at By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

Our company registration number is 8675474
Trading address:

Unit 4A  Westpark 26


You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.

We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

Ordering From Us

You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement via email, detailing the products you have ordered.

Your order is an offer to us to purchase the product specified in the order. Our acceptance of an order takes place when we dispatch the product. To view the order status, please go to the Customer Account section of our site. Here you will be able to view whether or not your product has been dispatched. When we dispatch the product the purchase contract will be made even if your payment has not been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

We may refuse to accept an order:

  • where we cannot obtain authorisation for your payment
  • if there has been a product description or typing error
  • If you do not meet any eligibility criteria set out in our terms and conditions


The price you pay is the price displayed on this website at the time we receive your order, unless we discover an error in the price of goods you have ordered, when we will inform you as soon as possible and give you the option of confirming your order at the correct price, or cancelling it. In those circumstances, if we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. While we try and ensure prices on our website are accurate, errors may occur.

Cancellation and Returns Policy

If you wish to cancel your order: you can notify us by telephone on 01823 664899 before we have dispatched the goods to you. Where goods have already been dispatched to you, you have a statutory right to cancel the contract within 7 working days of receipt and return the products in accordance with the clause below.

If the product is damaged/faulty or the wrong item has been delivered,and you require a replacement, please return the product with its original packaging, and enclose the supplied Returns Slip giving details of the damage/fault in the box marked ‘Additional Comments’. The replacement will be sent free of charge. A refund for the price of posting the faulty/damaged/wrong item will be issued, if a receipt or other appropriate evidence of purchase is enclosed with the returned goods or sent separately.

If you want an immediate replacement, please contact Customer Services on 01823 664899 to process a new order. You will be charged for your new order and then refunded on receipt of your original item.

If you do not wish to retain the product and simply want a refund, return the complete product in its original packaging within 28 days of despatch, and we will process a refund according to your method of payment. Please note that customers who have received their order and are not happy with their purchase will need to return their package at their own cost unless the product is faulty or has been sent by us in error.

Statutory right of cancellation

You may cancel your contract and obtain a refund by notifying us in writing by post or email within 7 working days of receipt of the products to Returns, Lovedogz Ltd 4A Westpark, Wellington TA21 9AD We will refund you the cost of the products plus the cost of delivery to you within 30 days of cancellation. You must keep the goods safe and return the products to us in their original packaging and unused and undamaged at your own cost within 30 days of delivery. If you do not so we may deduct our costs of recovering the products from the amount to be refunded to you. This right of cancellation is subject to the conditions and exclusions set out in clause 4.5 below.


You are permitted to print and download extracts from this Website for your own use on the following basis:

  • no documents or related graphics on this Website are modified in any way;
  • no graphics on this Website are used separately from accompanying text
  • no video is to be copied or modified in anyway
  • no audio is to be copied or modified in anyway

All of our copyright and trade mark notices and this permission notice appear in all copies. You may not use of exploit any part of this Website for commercial purposes.

Unless otherwise stated, the copyright and other intellectual property rights in the software and all material on this Website (including without limitation photographs, graphical images artwork, data compilations, audio and video material) are owned by us. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

Subject to clause 5.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

Any rights not expressly granted in these terms are reserved.

Service Access

While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Visitor Material and Conduct

Other than personally identifiable information, which is covered under the Privacy Policy any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

You are prohibited from posting or transmitting to or from this Website any material: that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial or religious hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience.

You may not misuse the Website (including, without limitation, by hacking).

We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of these clauses.


While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms which but for these terms and conditions might have effect in relation to this Website.

Nothing in these terms and conditions shall affect your rights as a consumer or exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with English law. We both agree to submit to the non-exclusive jurisdiction of the English courts for all purposes in connection with these terms and conditions and our privacy policy.

We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.