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Privacy Policy

We know how important it is for you to know how we use your data. This privacy policy explains how Luv Dogz Ltd collects and processes any personal information about you when you use this website. This includes both private and business customers.

Please read this Privacy Policy to understand our policies and procedures relating to your Personal Data on how we collect it and how we will use the information about you.


  • Who we are
  • Information we may collect from you
  • How we collect your personal data
  • How will we use the information about you?
  • Marketing
  • Access to your information and correction
  • Cookies
  • Websites
  • Changes to our privacy policy
  • How to contact us

Who we are

Luv Dogz Ltd is a private limited company registered in England & Wales No: 08675474 at Unit 4A Westpark 26, Chelston, Wellington, Somerset TA21 9AD.

Our website address is:

Information we may collect from you

We collect information about you when you register with us or place an order for products or services. We may also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions and promotions. Website usage information is collected using cookies.

We may collect the following information:

  • Identity data: includes first name, last name, username or similar details
  • Contact data: includes billing address, delivery address, email address, social media ID, and telephone numbers
  • Transactional data: such as bank account details and details about payments to and from Luv Dogz Ltd
  • Details about your pets.
  • Technical data: IP address, browser type
  • Profile data: Marketing preferences
  • Aggregated data: Statistical data
  • Usage data: includes information about how you use our website, products and services

Luv Dogz Ltd does not collect any special categories of personal data, i.e., details of race, ethnicity, religious belief, sexual orientation, political opinions, trade union membership, health and generic and biometric data.

How we collect your personal data

We use different methods to collect your personal data including:

Directly from you:

This includes personal data you provide when placing an order for products and services, or request information to be sent to you or after sales activity.

Automated technology or interactions:

As you interact with our website or any of our digital platforms, we may automatically collect Technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and similar technologies. Please see our cookie policy for further details.

Third parties or publicly available sources:

Luv Dogz Ltd may receive personal data from third parties and public sources.

  • Technical data from IP addresses from analytical providers such as Google
  • Financial data such as payment transaction details from providers of payment and delivery services
  • Identity and contact data from publicly available sources such as Companies House


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

How will we use the information about you?

We will only use your personal data when the law allows. The information collected may be used to fulfil your order requests, or by our marketing and sales department to send you delivery information, product updates, company news, special offers and company updates. In order to provide our products and services we may need to pass information on to our suppliers and sub-contractors or appoint other organisations to carry out some of the activities on our behalf, such as couriers.

The following table describes the ways we plan to use personal data and the legal basis we rely on to do so.

Purpose/Activity Type of data Lawful basis for processing
To process and deliver your products and services Name, email address, telephone numbers, delivery address and contact details, billing address, financial details, purchase and service history Performance of contract with you
To register you as a customer, provide quotes, Name, email address, telephone numbers, delivery address and contact details, billing address, financial details Necessary for our legitimate interest
To notify you about changes to terms and conditions, privacy notice and other policies Name, email address, address, telephone numbers Necessary to comply with legal obligation
To use data analytics to improve our websites Technical data and usage data Necessary for our legitimate interest (to keep our websites relevant and to inform our marketing strategy)
To deliver relevant business information, website content, advertising and other marketing and communications Name, email address, telephone numbers, address, marketing preference information, purchase and service history Consent


Luv Dogz Ltd will use personal data to form a view on what marketing activities it believes will be of interest. You may receive marketing communications if you have purchased goods or services from us and have not opted out of receiving such communications.

Every marketing email you receive will have a clear unsubscribe option. You can ask us to stop sending you marketing messages at any time by contacting:

Where you opt out of receiving marketing emails, this will not apply to personal data provided to us and still required to process your orders.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the address below. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

Luv Dogz Ltd uses cookies for a variety of reasons, such as to remember your preferences when you visit the site and to monitor traffic to enable us to improve our site.

We also set third party cookies to allow you to easily link to third parties you may be subscribed to. We do not control these cookies and how your information may be used, so please visit the third parties’ websites for more information.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


We use analytical cookies on our websites which allow us to record technical data (such as IP addresses) so that we can recognise and count the number of visitors to our site and to see how visitors move around the site. This helps to improve the way our website works.

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 31/07/2023.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 31st July 2023.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:


Or write to us at: Unit 4A, Westpark, Wellington, Somerset TA21 9A